Wayside Returns Policy
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Wayside Publishing will accept returns of items purchased from the Wayside Web Shop for a full refund to your original mode of payment, provided the following conditions are met:
- Items are returned within 30 days of purchase
- You bought the item from Wayside Publishing and can return it with its original packing slip. If you do not have your packing slip, contact Wayside Customer Service
- Print items are returned in new, unmarked, and resalable condition
- Digital products are in an un-activated state
- Returned items have not been declared Out-of-Print for 90 days or more
- Return shipping and handling costs are covered by the customer
To return an item, simply send it back to us along with your original packing slip:
Wayside Publishing Attn: Returns
15 Gendron Drive, Unit 5
Lewiston, Maine 04240
If Wayside receives a return that does not meet the conditions listed above, a refund may not be issued. -
If you are a school or school district looking to return an item, you can return items to Wayside for store credit. Simply follow our Return Authorization process to start your return. But first, please review these important details.
Wayside will accept school order returns only when the following conditions are met:
- Return Authorization is initiated within 90 days of the invoice date
- Products are purchased from Wayside Publishing (not a third-party seller or distributor) and are returned in new, resalable condition: unmarked, unstamped, free of district barcoding, etc.
- Return shipments are accompanied by a Return Authorization number and a copy of our invoice or invoice information
- Multi-format packages (i.e., print + digital) are returned in full. Partial package returns (e.g., the digital portion of a print + digital package) will not be accepted
- Digital products are in an un-activated state
- Returned items have not been declared Out-of-Print for 90 days or more
- Return shipping and handling costs are covered by the customer
Returns processed within 30 days of your invoice date may be returned for a full credit to your Wayside account.
Returns processed 31 days or more after your invoice date are subject to a 10% restocking fee.
If Wayside receives a return that does not meet the conditions listed above, a credit may not be issued.
Start your return by completing the Return Authorization Request Form.
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If you are a distributor or textbook reseller looking to return an item, you can return items to Wayside for store credit only. Simply follow our Return Authorization process to start your return. But first, please review these important details.
Wayside will accept distributor returns only when the following conditions are met:
- Return Authorization is initiated within 90 days of the invoice date
- Products are purchased from Wayside Publishing and are returned in new, unmarked, and resalable condition
- Return shipments are accompanied by a Return Authorization number and a copy of our invoice or invoice information
- Multi-format packages (i.e., print + digital) are returned in full. Partial package returns (e.g., the digital portion of a print + digital package) will not be accepted
- Digital products are in an un-activated state
- Returned items have not been declared Out-of-Print for 90 days or more
- Return shipping and handling costs are covered by the customer
All distributor returns are subject to a 10% restocking fee which will be applied to your store credit
If Wayside receives a return that does not meet the conditions listed above, a credit may not be issued.
Start your return by completing the Return Authorization Request Form.
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Wayside stands by the quality of its products and services. Though rare, mistakes do happen. If you have received an order that contains a quality issue, our Customer Service team will work to correct the situation as soon as possible at no cost to you.
Here are some typical quality issues in the publishing industry:
- Incorrect item
- Incorrect quantity
- Damaged item
- Defective item
To submit a claim, please fill out the Quality Assurance Claim Form. A Wayside team member will review your claim and follow up with you regarding next steps, provided the following conditions are met:
- Your claim is submitted within 30 days of your invoice date.
- Products are purchased from Wayside Publishing (not a third-party seller or distributor).
- You have a Wayside order number, invoice number, and invoice date. If you need help locating these details, give us a call.